Welcome to Flowers Crawley. By placing an order via our online flower delivery service, you agree to adhere to the following Terms & Conditions. These terms govern the relationship between Flowers Crawley and the customer, whether you reside within Crawley or the surrounding areas. Please read these conditions carefully before ordering, as they affect your legal rights and obligations. If you have any questions about these terms, please review them before placing your order.
For the purposes of these Terms & Conditions:
Our order process has been designed with simplicity, clarity, and transparency in mind. To ensure satisfaction for all customers using our online flower delivery Crawley service, please follow the steps below:
Full payment must be made at the point of purchase, prior to product dispatch or delivery. Flowers Crawley currently accepts only payment methods as specified at checkout, which may include major credit/debit cards and online payment gateways. All transactions are processed securely using encrypted technology. Prices are quoted in GBP (£) and include VAT where applicable.
A transaction is complete only when payment in full has cleared. If payment does not clear or is later reversed, Flowers Crawley reserves the right to suspend or cancel delivery. If concerned about payment security, please review the payment processor's privacy and security policies before transacting. You are responsible for ensuring all payment information provided is accurate and current.
Flowers Crawley delivers to addresses within Crawley and its surrounding areas as identified on our Website. Please ensure the delivery address supplied is accurate and accessible during the requested delivery window. If, for any reason, we are unable to fulfil delivery, we will make reasonable efforts to contact you or arrange redelivery at our discretion.
Flowers may be delivered by our drivers or an authorised courier. Proof of delivery may be obtained at our discretion, including the recipient’s signature or photographic evidence. Should a recipient be unavailable, flowers may, at your request or our reasonable judgment, be left with a neighbour or in a safe location. You will assume responsibility for goods left in this manner.
While every effort will be made to meet your preferred delivery time, we cannot guarantee a specific delivery slot unless stated otherwise. Requests for delivery outside our standard areas may be subject to additional charges or restrictions.
Cancellations or amendments to your order should be made as soon as possible. We will use reasonable efforts to process cancellations and amendments, provided the request is received before the order has been prepared or dispatched.
If we are unable to fulfil your order for any reason (e.g., stock unavailability), you will be offered a suitable substitution or a full refund. Refunds may take up to 5 working days to process to your original payment method, depending on your bank or payment provider.
While we endeavour to supply the actual products ordered, flowers are perishable and seasonal items. In the event a specific bloom, colour or accessory is unavailable at the time of your order, we reserve the right to substitute with an item of equal or greater value and similar style, ensuring your arrangement maintains the intended quality and aesthetic.
Where significant changes are necessary, we will attempt to inform you prior to delivery where feasible. Where contact is not possible due to time constraints, we will proceed with suitable substitutions as outlined above.
We are committed to delivering flowers and products of the highest quality and freshness. Please inspect your delivery immediately upon receipt. Due to the perishable nature of flowers, complaints regarding quality or freshness must be brought to our attention within 24 hours of delivery for investigation and potential resolution.
Where a product is found to be defective, wilted, or not as described, we may offer a replacement, partial refund or full refund, depending on circumstances and within our discretion. Please provide supporting photographic evidence if possible. This returns policy does not affect your statutory rights under the Consumer Rights Act 2015.
It is the customer’s responsibility to ensure all order, delivery and recipient details provided are correct. We are not liable for failed or delayed delivery if incorrect or incomplete information is supplied. Please ensure access to the delivery address is possible during the chosen delivery window.
You agree not to use our flower delivery service for any unlawful purpose or to transmit any material that is offensive, obscene, or defamatory.
Nothing in these terms excludes or limits Flowers Crawley’s liability for death or personal injury caused by negligence, fraud, or misrepresentation. Subject to this, and to the fullest extent permitted by law, we shall not be liable for:
Our total liability to you for any order placed via our flower delivery service shall not exceed the total price paid for the products supplied to you for that order.
All content, images, logos, and designs on the Flowers Crawley Website are the property of Flowers Crawley or its licensors and are protected by copyright, trademark and other applicable laws. Reproduction or use without written permission is strictly prohibited.
We take customer privacy seriously and handle all personal data in accordance with current UK data protection legislation. Full details are available in our Privacy Policy on the Website. Personal details supplied during ordering are strictly for the processing of your order and delivery and will not be shared with third parties except as required to complete delivery or by law.
All contracts and agreements entered into with Flowers Crawley, including these Terms & Conditions and any disputes arising from them, shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the English courts.
Flowers Crawley reserves the right to amend these Terms & Conditions at any time. Any changes will become effective immediately when posted on the Website. Please check this page regularly to ensure you are familiar with the latest version prior to ordering.
These Terms & Conditions apply to all customers ordering via Flowers Crawley's online flower delivery service within Crawley and surrounding areas. By placing an order, you confirm your order falls within our stated delivery zones and you accept these terms in full.
For any questions or concerns related to these Terms & Conditions or our service, please use the contact details and procedures provided on our Website. We are committed to resolving issues promptly and professionally to maintain the highest standards of customer care.
Thank you for choosing Flowers Crawley for your flower delivery needs. We value your custom and look forward to serving you in Crawley and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crawley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crawley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
