At Flowers Crawley, we are passionate about delighting our customers with the freshest flowers for every occasion. As a trusted local florist, we serve households and businesses throughout Crawley and surrounding areas, backed by our Fresh Flowers Guarantee. We want you to feel confident that every bouquet or arrangement you receive from us is at its best upon arrival and for the promised freshness window.
We take pride in our careful handling and delivery, but if your flowers arrive damaged or compromised in any way, please let us know as soon as possible. Our policy covers visible damage to petals, stems, or packaging that occurs in transit. To process your claim quickly, we recommend notifying us within 24 hours of receipt and providing a clear photo of the damage.
Upon verifying the issue, we will arrange either a prompt replacement or a full refund according to your preference, ensuring minimal inconvenience.
Our fresh flowers are hand-selected daily to offer vibrancy and long vase life. We guarantee that, with proper care, your flowers will remain fresh for at least 5 days from delivery. Should your flowers not meet this standard and appear wilted or lifeless within this freshness window, please contact us. Our team will assess your concern and offer a suitable resolution, such as a replacement bouquet or refund as appropriate.
Please note, some delicate blooms naturally have a shorter lifespan and may require special care. Our handling tips are always included to help you enjoy your flowers for longer.
Your satisfaction is very important to us. If there is an issue with quality or freshness, we offer the choice of:
Please get in touch with our team within the guaranteed freshness window to discuss your options. We aim to resolve all queries fairly, promptly, and personally to make things right for you.
If you are not completely satisfied with your experience, we want to hear from you. To make a complaint, please contact us with your order details and a clear description of your concern. Photos are very helpful if the issue is regarding flower quality or appearance. We fully investigate every complaint and seek to reach a satisfactory solution as quickly as possible, whether by arranging a new delivery, offering a refund, or otherwise making amends.
Your feedback is valued and helps us improve our service for all customers across Crawley.
Flowers Crawley is proud to be the local choice for fresh flowers, serving homes and businesses in Crawley with care, quality, and a commitment to customer satisfaction. If you have any concerns or simply wish to talk to a member of our friendly team, we are always here to help.
Your trust matters to us, and we look forward to brightening your day with the very best fresh blooms in Crawley.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
